Privacy Policy

We collect information in three ways.

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the phone number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the information we collect for specific purposes only:

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors (via Google Analytics)
• To attribute marketing channels (via our call tracking provider and Google Tag Manager)
• To comply with legal obligations (tax records, licence reporting, and similar requirements)

We only share your data with the following services, each of which processes it for a specific purpose:

• Cloudflare: hosts the website and protects it from malicious traffic. Processing location: United States, with global edge presence. See Cloudflare's privacy policy for details.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing location: United States. See Google's privacy policy for details.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processing location: Australia. See the provider's privacy policy for details.
• Our lead management system: receives contact form submissions so we can respond to your enquiry.

We do not share your information with any other third party, and we do not use social media advertising pixels, heatmap or session recording tools, or any finance or buy now, pay later provider on this website.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how the site is used so we can improve it. You can disable cookies in your browser settings at any time, but some features of the website may not work as intended if you do. Check your browser's help section for instructions on managing cookies.

We retain different types of data for different periods:

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: contact us first with any concern; if it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information, including HTTPS encryption, secured infrastructure via Cloudflare, and access controls on our lead management system. No method of storage or transmission is completely secure, but we work to protect your data using appropriate safeguards.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted personal data through this website, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Springfield
• Operating under: a licensed electrical business, fully licensed and insured, Lic #451348C
• Phone: (02) 4089 4284
• Website: electricianspringfield.com.au